What are some of the benefits of receiving my bill electronically?    
This new customer portal, hosted by Invoice Cloud, provides many conveniences. It saves time and allows you to receive bills anywhere, any time! 无纸化对环境也有好处. 

What are some of the benefits of paying a bill online?
Paying online with a credit/借记卡 or payment app gives you the flexibility to pay how and when you want. 它节省了你写支票和邮寄支票的工作.

使用系统

我是自动支付客户，我需要注册吗? 

如果您是当前的自动支付客户, your account will continue to be paid without any further action.  If you want to change your billing information or view your bills, 您需要在新的客户门户网站上注册. 

如果我找不到我的账单怎么办?
如果你的账单没有显示出来, please double check that the correct information was entered in the search criteria. 例如，可能需要精确匹配. Enter the first 10 digits of your account number and last name, and your account will be accessible. You cannot search for your account by phone number or service address. 

我必须输入电子邮件地址才能付款吗?
是的, an email address is required so the payment confirmation/receipt can be sent to your email inbox.

Will I receive a confirmation email that my bill has been paid?
是的，您将收到一封确认邮件.

我付帐需要登记吗?
一次性付款不需要注册. 然而, 通过注册，您可以查看之前的历史记录, set up automatic payments and store payment information.

You can also set up automatic payments without registering. 然而, if you want to view your bills and change/update your payment method, 你需要注册. 

我忘了密码. 我如何访问我的帐户?
点击 “被遗忘的密码?” 在登录屏幕的底部. You will need your account number and email address to retrieve your password. 如果你找不到这个信息, you can call Customer Service at (408) 279-7900 for help. 

支付

我可以使用什么付款方式?
你可以用信用卡或借记卡在线支付. We accept Visa, MasterCard, 美国运通, PayPal, Venmo, 谷歌支付, 苹果支付 and EFT. 

付款有最高限额吗?
There is a maximum limit of $1000 per transaction when paying with a credit card, 借记卡, 美国运通, 苹果支付, 谷歌支付, Venmo, 工资报酬, 等. (任何形式的数码支付).  You can make up to three payments ($1000 max) payments within 5 days. 第五天之后，系统会重置. 您可以在5天内再付三次款. 每笔交易将被评估为1美元.75便利费.   

NOTE: There is no limit when paying from a checking or savings account.

什么是服务费或便利费?
有1美元是不可退还的.所有数字交易增加75美元费用. This includes payment methods such as credit cards, PayPal, Venmo, 谷歌支付, and 苹果支付. This fee is added by InvoiceCloud to cover various administrative costs associated with billing and accepting your payment. 

NOTE: There is no fee for establishing MONTHLY REOCCURRING AutoPay for checking or savings accounts to pay your balance in full each billing cycle by the due date.

我如何知道我的付款已被接受?
After you submit your payment, you will see a payment confirmation screen. 它将包含您的付款确认信息. You will also receive an email confirmation after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. 如果你的付款有问题, you will receive an email informing you of the returned payment.

Can I use more than one payment method per transaction?
是的, you may use one payment method for part of the transaction and another payment method for other parts of the transaction. 例如, customers can split the total amount of the bill and pay that amount using a credit card. The remainder of the bill can be paid using a checking account. 

网上付款处理需要多长时间?
Balances are updated immediately in the customer portal. 然而, credit card transactions are authorized immediately and typically take 48 hours to appear as a transaction from your financial institution. ACH transactions typically take 48 – 72 hours to be reflected in your bank account. 

我能知道我的付款是否已经寄出了吗?
是的，只需登录到您的客户门户并选择即可 查看已付款或已结账的发票.”

我在哪里可以看到我的余额?

一旦您登录到您的客户门户, you will see your current balance in the top right corner of the page under “平衡由于.”

我的付款记录可以使用多长时间?
Each month, your new billing statement will be added to your profile. 付款历史将显示最多36个月.  

我能打印一份账单吗?
是的, each invoice is presented in PDF and HTML format and can be printed. 

我如何更改我的帐户信息?
Simply log into your InvoiceCloud account to change your personal information under the My Profile tab. If you are unable to change your information, you can call us at (408) 279-7900. 

先进的功能

什么是自动转帐?
AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. You will be freed from having to remember when to pay your bill. 登入您的帐户，按自动转帐登记. 任何信用卡付款都要收费.

NOTE: There is no fee for establishing MONTHLY REOCCURRING AutoPay for checking or savings to pay your balance in full each billing cycle by the due date.

我可以取消自动转帐吗?
是的, simply login to your InvoiceCloud account and click AutoPay. 选择Edit，将状态更改为 “不，我不要自动转帐。” 并保存. 修改, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.

什么是定期付款?
Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.

我能再次收到纸质账单吗?
是的，只需登录并点击 无纸化. 然后,选择 “No” 并保存更改.

安全

我的信息安全吗??
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?
绝对. Invoice Cloud will safely store your financial information using 付款 Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.